Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!think.com!sdd.hp.com!mips!apple!motcsd!starnet!sanjay
From: sanjay@starnet.uucp (Sanjay Mazumdar)
Newsgroups: comp.databases
Subject: Re: Ingres
Message-ID: <1991May20.044432.5156@starnet.uucp>
Date: 20 May 91 04:44:32 GMT
References: <1991May17.231043.21429@nmt.edu>
Reply-To: sanjay@starnet.UUCP (Sanjay Mazumdar)
Distribution: na
Organization: Starnet-Public Access UNIX-Los Altos,CA 415-949-3133, login:info
Lines: 20

In article <1991May17.231043.21429@nmt.edu> rmilner@zia.aoc.nrao.edu (Ruth Milner) writes:
>Forgive the following naive questions, I haven't had to deal with commercial
>database packages before.
>
>We are about to buy Ingres and were shocked to find out that a) update pricing 
>does not include any technical support (that's another $6K), b) there is 
>no "warranty"-type period when you can call in for free with technical 

Not only that. But you are limited to 2 people on site who can call up
tech support. At least that ws the way it was until the end of last year. We
had one hell of a problem trying to get calls into tech support. I know for
certain that on Oracle anyone on site can call tech suport. But that was not 
the way INGRES worked. Also you do need tech support especially if you
have large/complex (:-)? ) databases on the same server. Since you never
know when the server will crash and believe me you will crash the server.


>Ruth Milner
>Systems Manager                     NRAO/VLA                    Socorro NM
>Computing Division Head      rmilner@zia.aoc.nrao.edu