Path: utzoo!utgpu!news-server.csri.toronto.edu!bonnie.concordia.ca!uunet!microsoft!kensy
From: kensy@microsoft.UUCP (Ken SYKES)
Newsgroups: comp.windows.ms
Subject: Re: (LACK OF) MicroSoft TECH SUPPORT (was: Why won't Windows print?)
Message-ID: <72438@microsoft.UUCP>
Date: 20 May 91 02:14:44 GMT
References: <72159@microsoft.UUCP> <3307@travis.csd.harris.com> <72329@microsoft.UUCP> <3358@travis.csd.harris.com>
Reply-To: kensy@microsoft.UUCP (Ken SYKES)
Organization: Microsoft Corp., Redmond WA
Lines: 15

In article <3358@travis.csd.harris.com> leoh@hardy.hdw.csd.harris.com (Leo Hinds) writes:
>In article <72329@microsoft.UUCP> kensy@microsoft.UUCP (Ken SYKES) writes:
>>By virtue of my last message we (Microsoft) do know about the problem and
>
>*May* I suggest that any corrections/enhancements be beta tested on users 
>(such as myself and others in these newsgroups) that have run into the 
>problems ... 

That's way beyond my control.  We have an extensive beta test program that
we use to get feedback before releasing.  We aren't really in the business
of CSDs like IBM.  I kind of like the idea of CSDs but it also requires
incredible resources to properly maintain an update system like that.

Ken Sykes
Disclaimer: The above opinions are solely my own.