Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!think.com!zaphod.mps.ohio-state.edu!caen!news.cs.indiana.edu!ariel.unm.edu!nmsu!opus!afoiani From: afoiani@nmsu.edu (Anthony "Tkil" Foiani) Newsgroups: comp.admin.policy Subject: Re: harassing mail Message-ID: Date: 23 May 91 22:05:25 GMT References: <1991May23.030459.8377@osh3.OSHA.GOV> <1766@vtserf.cc.vt.edu> <1991May23.184642.29771@newshost.anu.edu.au> Sender: news@NMSU.Edu Organization: New Mexico State U, Las Cruces, NM USA Lines: 28 In-reply-to: cmf851@anu.oz.au's message of 23 May 91 18:46:42 GMT I have to aggree with whoever [sorry, lost the ref] said that SAs are more than telephone technicians, etc. You're talking about the difference between a System Administrator and a System Operator. An operator is the equivilant of the telephone technician; he/she/it should not be setting policy or dealing with users very much. A System Administrator, on the other hand, is one who does set policy, and should be the one to deal with complaints directed at his/her/its system. A third class is the User Assistant, who exists to help the users; I mention this only to avoid confusion in the "operator" instance. Cheers, Tony -- Tony Foiani a.k.a. Tkil (afoiani@nmsu.edu) or (mcsajf@nmsuvm1.bitnet) Supporting: Unix / DOS / VMS / Macintosh / "What's this?" "As the water flows over the bridge, | As we walk on the Floodland | "Rain From Heaven" As we walk on the water, we forget | _Gift_ We forget. Rain from Heaven." | The Sisterhood