Path: utzoo!telecom-request Date: Thu, 23 May 91 10:31 PDT From: John Higdon Newsgroups: comp.dcom.telecom Subject: Re: MCI Advertising For New Slamming Victims??? Reply-To: John Higdon Message-ID: Organization: Green Hills and Cows Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 393, Message 6 of 14 Lines: 33 Scott Hinckley writes: > Please folks, when you flame a company at least give some background > on why you are doing it! It has all been rehashed before; I thought it was not necessary to spell it out again: 1. Slow throughput on PEP calls to many locations; 2. Constant billing problems between my many residence lines; 3. Bogus calls that would appear month after month; 4. A "customer service" department that was impossible to deal with; 5. A "calling card" that worked in some places and not others; 6. A distinct attitude that since I was not personally a "Fortune 500" company, my complaints and concerns were trivial. Also mentioned quite clearly before was the fact that if one's usage and requirements are simple, then many problems will not surface. Complex service requirements tend to bring out the real trouble. This is similar to the times when GTE has been on the grill and the invariable messages show up -- "What are you talking about? I have had perfectly good service with my single GTE residence line for years!" John Higdon | P. O. Box 7648 | +1 408 723 1395 john@zygot.ati.com | San Jose, CA 95150 | M o o !