Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!swrinde!elroy.jpl.nasa.gov!usc!jarthur!nntp-server.caltech.edu!toddpw
From: toddpw@nntp-server.caltech.edu (Todd P. Whitesel)
Newsgroups: comp.sys.apple2
Subject: Re: new apple //
Keywords: apple //
Message-ID: <1991May23.060125.29918@nntp-server.caltech.edu>
Date: 23 May 91 06:01:25 GMT
References: <1991May21.053346.20600@CAM.ORG> <16224@smoke.brl.mil> <53240@apple.Apple.COM>
Organization: California Institute of Technology, Pasadena
Lines: 20

dlyons@Apple.COM (David A Lyons) writes:

>They've already made fools of themselves, in the eyes of any customer
>who double-checks what they were told.

Ah, here lies the irony. Dave, 99% of Apple's current customer base are
computer illiterates who _don't_ double check what they are told. On the
contrary, most of them rely on the salespeople for their information,
although quite a few were warned about _Apple_ salesmen and know that they
are blood sucking vultures. We even suspect our local dealership of tampering
with System 7 DiskCopy images to encourage sales of the $99.00 manual package.
(Correct me if I'm wrong, but the public release of DiskCopy can't save
an image file -- I hope so, for security reasons.)

Apple's sales/distribution force has had a long and sordid history of pissing
off customers. If Apple sent incognito observers to their dealerships they'd
have a VERY eye-opening experience.

Todd Whitesel
toddpw @ tybalt.caltech.edu