Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!usc!apple!bc
From: bc@Apple.COM (bill coderre)
Newsgroups: comp.sys.mac.system
Subject: Re: 32 bit roms
Message-ID: <53349@apple.Apple.COM>
Date: 26 May 91 06:15:31 GMT
References: <675045984.0@macgate.saylor.mn> <33157@usc>
Organization: Apple Computer Inc., Cupertino, CA
Lines: 37

Reading people upset about the lack of "cleanliness" of ROMs, I see a
pattern that happens often on the Usenet, and I want to dispel some of
the bad feelings that people have.

First off, the problem that people describe is real, and important.
(The fact that it does not practically inhibit more people does not
reduce the nature of the problem.) Many machines which were claimed to
be able to use big memory really can't. Word games about "big" and
"use" are not gonna change these facts.

On the other hand, I really don't see Apple as doing something
deceptive or evil. The fact that Apple has not announced a fix does
not mean that they won't. The wheels often turn slowly, but usually
end up pointing in the right directions.

What you have to remember is that there are many people that work for
Apple, and only a few of them -- mostly engineers way down on the
corporate totem pole -- read the Usenet. Many engineers don't read it
any more, simply because of the attitude of some people that post
here.

In any case, the people that do read it are not in any position to
make the "ROM cleanliness" issue get resolved. Nor can they be relied
on to report these discussions to the appropriate people. (Hell, I
dunno WHO the appropriate people are!)

I do want you to understand that many people feel bad about your
plight. We're sorry that you can't address all that memory. But we
can't change the story, so don't yell at us. Write to Apple instead.

I'd also like to point out that although the squeaky wheel gets the
grease, the shrieking, irate customer tends not to. Human nature, I
suppose, but if you do want results, don't call all of Apple a "bunch
of assholes" because they won't drive over to your house and fix the
problem.

bill coderre
whose opinions are not the official word of Apple. Probly not even close.