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From: streib@silver.ucs.indiana.edu (Allan Streib)
Newsgroups: comp.sys.next
Subject: Re: Order Management (was Re: 2.0 Docs)
Message-ID: <1991May25.054143.14462@bronze.ucs.indiana.edu>
Date: 25 May 91 05:41:43 GMT
References: <91140.010717DWN2@psuvm.psu.edu> <509@heaven.woodside.ca.us>
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Organization: Indiana University, Bloomington
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In article <509@heaven.woodside.ca.us> glenn@heaven.woodside.ca.us (Glenn Reid) writes:
>
>Not only does NeXT not communicate with you about your order, delays, and
>back orders, they never confirm your order in the first place, and you
>have to wield a large wooden object to learn anything at all about what
>happened to your money.  You can actually learn more by calling your bank
>and confirming that they indeed cashed your check three days after it was
>delivered.  It is a disgrace for an order to be pending for more than two
>weeks, let alone two years, without some kind of tracking information from
>the vendor.
>

It sounds as though you have had bad experiences with NeXT customer
service.  I am happy to report that at least some of their customers
are treated reasonably.

I ordered a NeXTstation and printer in late February.  In early March
I received a 1-page "Order Acknowledgement" from NeXT Computer, Inc.
informing me of exactly what was on my order, an itemized price
breakdown, shipping status on each item, and estimated shipping date
for the backordered items.  The gave me the name of a sales
representative and an address and phone number to call if there were
any problems.  I called the number to inquire if I would be receiving
2.0 or 2.1 NeXTStep, and my call was handled effeciently and
courteously.  In addition, my order arrived a few days before the
estimated shipping date.  I was very satisfied with the way my order
was handled, and thought that the feedback I received from NeXT was
more than appropriate.

-Allan

>--
> Glenn Reid				RightBrain Software
> glenn@heaven.woodside.ca.us		NeXT/PostScript developers
> ..{adobe,next}!heaven!glenn		415-326-2974 (NeXTfax 326-2977)