Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!think.com!zaphod.mps.ohio-state.edu!wuarchive!udel!haven.umd.edu!mimsy!dftsrv!climate!merritt From: merritt@climate.gsfc.nasa.gov (John H. Merritt) Newsgroups: comp.sys.sgi Subject: Re: wondering when/whether our 3.3.2 will arrive ... Message-ID: <5428@dftsrv.gsfc.nasa.gov> Date: 25 May 91 00:35:26 GMT References: <1991May17.093936.28501@helios.physics.utoronto.ca> <1991May24.180228.28409@Arco.COM> Sender: news@dftsrv.gsfc.nasa.gov Reply-To: merritt@climate.UUCP (John H. Merritt) Organization: Goddard Space Flight Center Climate and Radiation Branch Lines: 31 In article <1991May24.180228.28409@Arco.COM> dprmjc@prism.ARCO.COM (M. J. Cole) writes: [...] >YES! Is anyone at SGI listening? A bug that bit me in 3.2 just got fixed in >3.3.3. I heard it through the grapevine and played telephone tag with the hotline for 2 days before being promised a tape. I suggest that you call SGI every now and again, actually you will here it here first, about the status of their release tapes. If you want it, tell them so and they will most likely send it. I cannot see the point of shipping everyone and their grandmother a minor minor release. > >Suggestions for SGI Support: [...] > 2) At the introduction of each major release, publish a list of known > bugs. This would provide us with a much appreciated minefield map. I guess the 1/2 page section "Known Problems and Workarounds" (section 6 of the Owners manual) is just too short. ;-) >> > 3) Give hotline workers answering machines. This would minimize bouts > of telephone tag after a call is assigned. Frequently I return Why don't you leave the message with the switchboard operator? They will forward it. In fact, it will get forwarded all the way to the field engineer, if neccessary. At some point you have to assume that someone [the receptionist] can do their job. John H. Merritt --> merritt@climate.gsfc.nasa.gov Applied Research Corporation at NASA/GSFC "I am generally intolerant of ignorance, but I have made an exception in your case."