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From: bezenek@plains.NoDak.edu (Todd M. Bezenek KO0N)
Newsgroups: comp.sys.zenith
Subject: Zenith Horror Stories (revisited)
Summary: Zenith Data Systems Customer Service Problems
Message-ID: <10623@plains.NoDak.edu>
Date: 26 May 91 15:58:57 GMT
Organization: North Dakota State University, Fargo
Lines: 38


     In October of 1990, I posted an article to comp.sys.zenith which
asked for references concerning poor Zenith Data Systems customer
service.  The information was to be used in an essay which would try to
convince North Dakota State University to stop supplying Zenith
equipment to students.

     Shortly after posting the article, I received several phone calls
from people at Zenith Data Systems.  One of these was from Bob Ross,
Account Manager for our region.  Mr. Ross wanted to know why I was
dissatisfied with Zenith Data Systems.

     I told Mr. Ross that my new 386 workstation gave me many problems,
but I solved them myself.  He asked if there was "anything at all that
I was not satisfied with."  I responded that my Zenith ZCM-1490 monitor
had been out of focus when I received it and a consequent visit to the
local Zenith service center had only made the problem worse.  Mr.  Ross
then said that he would "make me happy," even though I said it was no
big deal.

     About two months later nothing had been done yet, and the PIN
board in my monitor went west.  A call to Mr. Ross yeilded that he
was "trying to find a replacement for my monitor," and that he would
"take care" of my monitor soon.

     It is now late May of 1991--7 months after I was told that my
monitor would be fixed or replaced, and nothing has been done.

     I guess that I could have provided my own reference.

-Todd

p.s.  Zenith Data Systems no longer supplies demo equipment to our
university bookstore.  I guess that they pulled out before anyone had
the chance to ask them to leave.
--
Todd Michael Bezenek, KO0N         Internet:  bezenek@plains.nodak.edu
  UUCP:  uunet!plains!bezenek        Bitnet:  bezenek@plains