Path: utzoo!telecom-request Date: 28 May 91 22:18:04 GMT From: "Robert L. Oliver" Newsgroups: comp.dcom.telecom Subject: Re: C&P Telephone "Anti-Slam" Flag and Amazing Service Message-ID: Organization: Rabbit Software Corp. Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 406, Message 7 of 15 Lines: 36 c_bstratton@hns.com (Bob Stratton) writes: > I was recently ordering service from C&P Telephone (A Bell Atlantic > company) of Maryland, and I was repeatedly stunned to find what I > consider to be exceptionally accomodating service -- has anyone else > noticed this change from RBOCs?? I've received excellent service from Bell of PA, my local Bell Atlantic division. I had a recent complaint about an AOS and they were quite helpful. I wish I had the same service from my local Electric / Gas company (Philadelphia Electric Company). Now that Bell has given up the task, PECO now gives me reason to contact the PUC. If you're in PECO territory, beware: anyone can intentionally or accidentally call in and have all your service shut off and PECO will NOT require written verification or anything. ZAM no electric or gas. Happened to me while I was on vacation. And rather than being apologetic, all the management and claims adjusters are obnoxious. The customer service reps were nice, though. But I digress. Not all the RBOCs have cleaned up their customer service. Comparison: At the convention center in Washington, D.C., C&P had realized that the original number of payphones was insufficient, and had set up pods of auxilliary phones to address the problem. At the World Congress convention center in Atlanta for Comdex Spring '91, Georgia Bell had NOT done any such thing. People lined up waiting for payphones the entire week. So it's definitely an individual RBOC improvement in customer service on Bell Atlantic's part. Robert Oliver Rabbit Software Corp. 215 993-1152 7 Great Valley Parkway East robert@hutch.Rabbit.COM Malvern, PA 19355 ...!uunet!cbmvax!hutch!robert