Path: utzoo!telecom-request Date: Tue, 28 May 1991 15:28:00 GMT From: wts1 Newsgroups: comp.dcom.telecom Subject: Re: C&P Telephone "Anti-Slam" Flag and Amazing Service Message-ID: Organization: AT&T Federal Systems Advanced Technologies - Burlington, NC Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 406, Message 8 of 15 Lines: 35 In article strat@gnu.ai.mit.edu writes: > I was recently ordering service from C&P Telephone (A Bell Atlantic > company) of Maryland, and I was repeatedly stunned to find what I > consider to be exceptionally accomodating service -- has anyone else > noticed this change from RBOCs?? > This does not correspond with my traditional experiences in dealing > with C&P. Is it just Baltimore that's like this, or have all the areas > improved their service? I spent two weeks last winter begging C&P of > Virginia to tell me what kind of switch I was on, and when I could > expect CLASS services. *sigh* Well, if anyone wants to start collecting data points for improved RBOC service, I had a problem (5/17)that the operator said the business office would gladly handle and to call the business office tomorrow morning. When I reminded the operator that tomorrow was a Saturday (5/18), she said "the business office is now open on Saturday. Thank you for using Southern Bell, and have a pleasant day Mr. Sykes." I called Saturday AM, and sure enough, the office was open! Anyone know if this is just Southern Bell in NC, all of BellSouth, or other RBOCs also? First Class! William T. Sykes AT&T Federal Systems att!cbnewsb!wts1 Advanced Technologies Burlington, NC UUCP: att!burl!wts [Moderator's Note: The sisters all pretty much do things the same way at about the same time. Illinois Bell started having Saturday business office hours also, plus evening hours once or twice a week. PAT]