Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!usc!zaphod.mps.ohio-state.edu!mips!sgi!shinobu!odin!dunlap From: dunlap@sgi.com (D. Christopher Dunlap) Newsgroups: comp.sys.sgi Subject: Re: wondering when/whether our 3.3.2 will arrive ... Message-ID: <1991May29.180518.17902@odin.corp.sgi.com> Date: 29 May 91 18:05:18 GMT References: <1991May24.180228.28409@Arco.COM> <5428@dftsrv.gsfc.nasa.gov> Sender: news@odin.corp.sgi.com (Net News) Organization: Silicon Graphics, Inc., Mountain View, CA Lines: 39 In article <5428@dftsrv.gsfc.nasa.gov> merritt@climate.UUCP (John H. Merritt) writes: >In article <1991May24.180228.28409@Arco.COM> dprmjc@prism.ARCO.COM (M. J. Cole) writes: >[...] > >>Suggestions for SGI Support: >[...] >>> >> 3) Give hotline workers answering machines. This would minimize bouts >> of telephone tag after a call is assigned. Frequently I return >Why don't you leave the message with the switchboard operator? They >will forward it. In fact, it will get forwarded all the way to the >field engineer, if neccessary. At some point you have to assume that >someone [the receptionist] can do their job. > > John H. Merritt --> merritt@climate.gsfc.nasa.gov > Applied Research Corporation at NASA/GSFC > "I am generally intolerant of ignorance, > but I have made an exception in your case." If you have a situation that is better described in a voice-mail (answering machine) message, then just ask the call administrator to put you through to the Support Engineer's voicemail. This works very well for our staff in Mountain View. A little bit less well for the Field folks. Again, any problems or deviations from what I state - just let me know. you can reach me through our 800 number (800-800-4SGI) or via email. regards, chris -- D. Christopher Dunlap Product Support Engineering Customer Support Division email: dunlap@sgi.com Silicon Graphics Computer Systems