Path: utzoo!utgpu!news-server.csri.toronto.edu!bonnie.concordia.ca!uunet!cs.utexas.edu!helios!inetg1!dprmjc
From: dprmjc@prism.ARCO.COM (M. J. Cole)
Newsgroups: comp.sys.sgi
Subject: Re: wondering when/whether our 3.3.2 will arrive ...
Message-ID: <1991May29.201718.23877@Arco.COM>
Date: 29 May 91 20:17:18 GMT
References: <1991May17.093936.28501@helios.physics.utoronto.ca> <JIM.91May24092749@baroque.Stanford.EDU> <1991May24.180228.28409@Arco.COM> <5428@dftsrv.gsfc.nasa.gov>
Sender: dprmjc@prism (M. J. Cole)
Organization: ARCO Oil & Gas Company
Lines: 20


> In article <1991May24.180228.28409@Arco.COM> dprmjc@prism.ARCO.COM (M. J. Cole) writes:
> >	3) Give hotline workers answering machines.  This would minimize bouts
> >	   of telephone tag after a call is assigned.  Frequently I return

In article <5428@dftsrv.gsfc.nasa.gov>, merritt@climate.gsfc.nasa.gov (John H. Merritt) replies:
> Why don't you leave the message with the switchboard operator?  They
> will forward it.  In fact, it will get forwarded all the way to the
> field engineer, if neccessary.  At some point you have to assume that
> someone [the receptionist] can do their job.

I DO leave messages.  However: 1) the SGI receptionists will not take longish messages, 2) the SGI receptionists are errorprone (IMHO, based on experience) at taking technical messages, 3) In the case in point SGI required that the hotline worker speak to me directly and in person, not via messages before sending the tape. 

...............................................................................  
Mary J. Cole        ARCO Oil & Gas Company 
mjcole@arco.com     2300 W. Plano Parkway; PRC-D3239; 
(214)754-6857       Plano, TX 75075 
...............................................................................  
I'm continually AMAZED at th'breathtaking effects of WIND EROSION!! -ZIPPY
...............................................................................