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From: pitonyak@mostaccioli.cis.ohio-state.edu (Andrew Pitonyak)
Newsgroups: comp.sys.zenith
Subject: Re: Zenith Horror Stories (revisited)
Message-ID: <128048@tut.cis.ohio-state.edu>
Date: 30 May 91 20:36:22 GMT
References: <10623@plains.NoDak.edu>
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Organization: The Ohio State University, Department of Computer and Information Science
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In article <10623@plains.NoDak.edu> bezenek@plains.NoDak.edu (Todd M. Bezenek KO0N) writes:

>     I told Mr. Ross that my new 386 workstation gave me many problems,
>but I solved them myself.  He asked if there was "anything at all that
>I was not satisfied with."  I responded that my Zenith ZCM-1490 monitor
>had been out of focus when I received it and a consequent visit to the
>local Zenith service center had only made the problem worse.  

Exactly how many visits?  After Visit number 3 you request a new monitor.
Was it still out of focus when you picked it up at the shop?  Was it a
Zenith store or some other facility?  As for the problems you fixed
yourself,  that should be no complaint, it was user fixable.

>Mr.  Ross
>then said that he would "make me happy," even though I said it was no
>big deal.

You say no big deal but it isnot what you really mean.  If it was no
big deal you would not be waisting band width on it.  If your upset
then it is a big deal.

>     About two months later nothing had been done yet, and the PIN
>board in my monitor went west.  A call to Mr. Ross yeilded that he
>was "trying to find a replacement for my monitor," and that he would
>"take care" of my monitor soon.
>
>     It is now late May of 1991--7 months after I was told that my
>monitor would be fixed or replaced, and nothing has been done.

From such a sketchy complaint I can not take one side or another but
enough is enough.  If you want to know how to really rattle some
cages, let me know.  (614)-442-8615 (home EST)  I think I still
may have the appropriate addresses and phone numbers but maybe
not since ZDS moved.

If the machine has been unservicable and unusable for 7 months request
a new monitor.  If they have new ones and keep producing them then there
are parts some where.  If your monitor is still under warrentee, do
something NOW!

andy