Xref: utzoo comp.windows.ms:13184 comp.windows.ms.programmer:2736 Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!think.com!zaphod.mps.ohio-state.edu!wuarchive!psuvax1!psuvm!pds2 Organization: Penn State University Date: Wednesday, 29 May 1991 10:59:09 EDT From: Paul D. Shan Message-ID: <91149.105909PDS2@psuvm.psu.edu> Newsgroups: comp.windows.ms,comp.windows.ms.programmer Subject: Re: MS Windows Toll-Free Support Number Distribution: usa References: <28MAY91185039@acad3.alaska.edu> In article <28MAY91185039@acad3.alaska.edu>, tftfm@acad3.alaska.edu (MCGRANE TOM F) says: > >Toll free number to Microsoft? Hah! They've got them for sales, but better >have a deep pocket for tech. support. > >PS: Anyone ever get a person in less than 45 minutes for Windows support? >Ever get a correct answer? > Microsoft has a GENERAL number for support, but it's mostly for update information and product replacement (upGRADE information). But if you want tech support, you must call the WA number and pay the toll to AT&T. As for getting correct answers in less than a 45 minute wait...yes, I frequently do. I usually have to wait 30 minutes, and once I got through in less than 5. When Microsoft COULDN'T answer my question, they would take my number and call me back with their thoughts on the solution if the problem was sufficiently complex. Microsoft sponsors some FREE seminars on the inner workings of Windows. It covers such things as what files are loaded when and where, what happens if you don't set up extended memory correctly, etc. I know DOS machines fairly well, but this seminar helped me figure out some problems without having to call their tech support number...I learned a few things I didn't know. If you have the opportunity to take this course, and are familiar with the workings of DOS, I highly recommend this seminar. Apparently Microsoft is thinking about sponsoring an even more technical workshop on Windows. I hope they do. Paul D. Shan Microcomputer and Personal Workstation Support Center for Academic Computing 12 Willard Building University Park, PA 16802 (814) 863-4356 PDS2@PSUVM.psu.edu