Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!caen!spool.mu.edu!telecom-request From: joshm@kgnvmy.vnet.ibm.com (Joshua E. Muskovitz) Newsgroups: comp.dcom.telecom Subject: Re: New PIN for my AT&T Card? Message-ID: Date: 4 Jun 91 13:38:51 GMT Article-I.D.: eecs.telecom11.423.4 Sender: Telecom@eecs.nwu.edu Organization: TELECOM Digest Lines: 24 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 423, Message 4 of 13 I've been an MCI customer for years and I've ALWAYS (well, with one exception noted below) had my MCI calling card be the same first 10 digits of my phone, and then a different PIN from the RBOC. Makes sense to me. All I have to remember is which PIN to use. The only time this didn't work was after my last move. The MCI rep set up my account incorrectly (but issued cards). After realizing the mistake, they cancelled service and set it up again (this time correctly). This was in a matter of minutes. But when they went to issue me a calling card (for the new account), the computer recognised that a card had been issued for that phone number and instead issued a scrambled card number. When I finally got the card, I called MCI and asked about it. After about five minutes, they figured out what had happened, cancelled those cards, and issued me new cards based on my phone number. Since I was going on a trip and wouldn't have the new cards in time (and they couldn't tell me the PIN) they told me to use my RBOC / (ATT) card and they would reimburse me for the difference in rates, when the bill came. All in all, very nice service. (Although I've had some really bad service from them, too.)