Path: utzoo!telecom-request Date: 2 Jun 91 15:23:57 GMT From: Scott Stratmoen Newsgroups: comp.dcom.telecom Subject: Re: Motorola PC-500 Problems (was DiamondTel 99X Weakness) Message-ID: Organization: Scott Stratmoen, Arlington Heights, IL Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 424, Message 2 of 8 Lines: 45 In article heiby@mcdchg.chg.mcd.mot.com (Ron Heiby) writes: X-Telecom-Digest: Volume 11, Issue 412, Message 6 of 14 > Saw your message about your PC-500. You refer to a *dealer* > dissatisfaction issue. Motorola loves its customers and your > satisfaction is our number one goal. Publishing dissatisfaction with > us rather than the dealer is counter-productive. You provide enough > information to infer that the phone was NOT NEW. If used, warranty is > NOT transferrable. Regardless, I would like to speak with you and > resolve to your satisfaction. If your Oki was NEW and your PC-500 was > NOT NEW, I say "No Fair." We stand behind our products and customers > -- period! > Our quality program is second to none. Our customers are our number > one priority. Not to draw out this discussion ... but let me clear up a few things. - In no way do I have dissatisfaction with my dealer. The only person who was dissatisfied was the owner who couldn't get rid of me. - All three of the PC-500 phones were new out of the box. (Not sure how this could have been a point of confusion.) - There is no question in my mind that customer satisfaction is a priority with Motorola. The service center in Arlington Hts., IL stated that they would repair said phones. I didn't want a repaired phone at a new price, but a new phone that worked. - Warranty repair of a new phone out the box only one to ten hours (depending on which of the three phones we are discussing) is not justified. The unit should just work. <- note period After three phones in four days, I just couldn't spend anymore time dealing with the situation. Thus the decision to switch to another vendor. Post sale support of a product is a must in a competitive market. But reputation is made, or lost, on the basis of delivering product of the highest quality possible off the factory floor. Scott Stratmoen ..!ast!freedm!scott scott@freedm.dsd.northrop.com