Path: utzoo!telecom-request Date: Mon, 3 Jun 91 22:37:57 -0700 From: Steve Forrette Newsgroups: comp.dcom.telecom Subject: How do You Deal With Central Office Problems? Message-ID: Organization: TELECOM Digest Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 425, Message 14 of 15 Lines: 32 Tim Irvin writes: > What is really strange (off the subject -- sorry Pat), is that any of > these numbers gets a recording (in fact any unused number in the area) > that says, "The number you have reached X-X-X X-X-X-X is being checked > for trouble, please try your call again later." This was a problem > when I was giving a friend my new number, but I gave him the wrong > number, and he tried to reach me for over a week, continually getting > " ...checked for trouble...". He finally called DA and discovered he > had the wrong number. Does anyone have ideas as to how to get these types of problems resolved? I've tried in vain on a couple of occasions to get Pacific Bell to fix wrong recordings or other minor CO trouble, and Repair Service seems very uninterested. At first, they can't understand the problem, and resort to "we just tested your line, and didn't find anything wrong." Once I convince them that it's not "in my line", they take the report, the ticket soon gets cleared, and the problem is still there. I've all but given up. During my recent move, there was a half-day delay between my old service disconnect and the referral starting to work. In the meantime, the "... is being checked for trouble, please try your call again later" recording was active. Since I receive business calls on that line, I was somewhat disappointed at this situation. A call to the business office revealed that this was quite normal. A very poor standard practice, I would say. Steve Forrette, forrette@cory.berkeley.edu