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From: cmascott@world.std.com (Carl Mascott)
Newsgroups: comp.os.msdos.programmer,comp.lang.c++
Subject: Problems with TC++ tech support
Message-ID: <1991Jun5.125406.5713@world.std.com>
Date: 5 Jun 91 12:54:06 GMT
Article-I.D.: world.1991Jun5.125406.5713
Organization: The World
Lines: 50

I'm having some problems with Borland Tech Support for
Turbo C++:

1.  Borland claims to provide tech support via mail, but
    for all intents and purposes they don't.  A letter I
    mailed on May 3 hadn't even been entered into their
    system on May 20 when I called to check.  When they
    found the letter sitting on a secretary's desk I
    asked when I could expect a reply.  They said they
    didn't know, but not for at least a week.

    If Borland takes a month or more to answer a letter
    then one may as well forget about trying to obtain
    tech support via mail.

    When I complained in writing to Borland about this
    situation I got a prompt and polite reply which
    effectively said "We sympathize with you.  We're sorry we
    can't be more helpful, but we can't be more helpful."

    If one were to use an on-line service for tech support,
    as Borland suggested to me, one could quickly spend an
    amount exceeding the cost of Turbo C++.

2.  People with Internet access can report bugs to
    bugs@borland.com.  I reported several this way.  I asked
    for confirmation and for some idea of when (or if) the
    bug would be fixed.  I got no response.  Borland's
    official policy is not to respond to ANY reports/requests
    made to bugs@borland.com.  This is extremely discourteous,
    not to mention unhelpful.  If I cooperate with them then
    they should cooperate with me.

3.  In telephone conversations with tech support I did find
    out that some of the bugs I reported were already known
    to Borland.  I then asked when or if these bugs were going
    to be fixed.  I was told that Borland's official policy is
    not to give out such information.

    I wonder if there will EVER be any bug fixes for Turbo C++
    now that Borland C++ is out.

At this point I'm ready to give up on Borland tech support.
Turbo C++ might as well be an unsupported product.  Because of
the lack of support I would not consider using Turbo C++ for
any important work.
-- 
Carl Mascott
cmascott@world.std.com
uunet!world!cmascott