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From: baer@uwovax.uwo.ca
Newsgroups: comp.os.os2.misc
Subject: IBM OS/2 1.3 availability
Message-ID: <1991Jun4.212551.9353@uwovax.uwo.ca>
Date: 5 Jun 91 02:25:51 GMT
Lines: 21

Has anyone had difficulty getting orders for OS/2 1.3 from IBM filled?
I walked into my campus computer store days after the April price-cut
announcement, and the people there were ready to take my order (and my
deposit) at the new, lower price.  They promised 3-4 days delivery.
That was 6 weeks ago.  Twice, the campus computer store got promises
regarding delivery (indeed, they once left a msg. on my phone answering
machine to the effect, "it'll be in next Tuesday"), only to come up 
blank (now, the word from IBM is "we don't know when it might be in").
I'd love to complain directly to IBM, but am told that complaints have
to be channelled through the dealer network.   Is this problem unique
to Canada, or are U.S. customers faced with the same problem?
  .. Just when I thought IBM had gotten its act together.  This sort of
customer/supply situation makes me want to doubt the likelihood that 
IBM will be able to "pull off" the release of 2.0 effectively (a shame,
since it sounds like they will have a superior product).

-- 
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Douglas Baer, 
University of Western Ontario, London, Canada N6A 5C2
Internet: BAER@UWO.CA    Bitnet: BAER@UWOVAX