Xref: utzoo comp.sys.ibm.pc.hardware:9361 comp.periphs.scsi:2795 Path: utzoo!utgpu!news-server.csri.toronto.edu!bonnie.concordia.ca!uunet!cs.utexas.edu!chinacat!chip From: chip@chinacat.unicom.com (Chip Rosenthal) Newsgroups: comp.sys.ibm.pc.hardware,comp.periphs.scsi Subject: Re: SCSI integration (was Re: How much faster is a 16 bit SCSI Card than the ST02?) Message-ID: <1991Jun4.013750.1324@chinacat.unicom.com> Date: 4 Jun 91 01:37:50 GMT References: <1991Jun03.223143.12788@xstor.com> Organization: Unicom Systems Development, Inc. Lines: 13 In article <1991Jun03.223143.12788@xstor.com> nelson_p@apollo.com writes: > One thing that makes me nervous about Adaptec, despite their good > reputation and market share, is tech support. They have no end-user > tech support; they expect the dealer to do it. But how many hours > and how many long-distance phone calls to their tech-support line > does Adaptec expect a dealer to use for a $300 sale? It's worse than you think. Adaptec does not provide support to the dealers either. They tell us to call the distributor. -- Chip Rosenthal | Don't play that Unicom Systems Development 512-482-8260 | loud, Mr. Collins.