Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!ut-emx!tivoli!alan
From: alan@tivoli.UUCP (Alan R. Weiss)
Newsgroups: comp.software-eng
Subject: Re: Quality Cost Info
Keywords: Quality Metrics, Quality Cost
Message-ID: <796@tivoli.UUCP>
Date: 31 May 91 17:22:10 GMT
References: <1991May30.144631@axion.bt.co.uk>
Reply-To: alan@tivoli.UUCP (Alan R. Weiss)
Organization: Tivoli Systems Inc., Austin, TX
Lines: 43

In article <1991May30.144631@axion.bt.co.uk> abrickla@axion.bt.co.uk (Ashley Brickland) writes:
>
>
>Hello,
>	I'm at present undertaking a research project as the last part of my
>M.Sc. degree in Software Engineering. The title of the project is "Quality
>Cost Estimation Metrics", and concerns the study and development of finance
>based metrics to determine the total cost of quality in terms of conformance
>costs and failure costs within a software development environment.
>	As the project is only a few days old I would be very greatful
>for any comments, points, ideas or references anyone might have about
>this area. At
>present I have only covered the basics of Quality Cost Models.
>
>		Thanks in advance for any feed-back,
>			Marcus Tabberer.
>                    (mtabbere@axion.bt.co.uk)

There's a guy out in Chicago named Wayne Smith who is an acknowledged
guru in the area of real-world Quality Metrics, and he definately
emphasizes financial considerations.  I took a class from Wayne
and he certainly influenced my cost of quality models.  Last I heard
he was attached to the Computer Task Group, a professional search
firm dedicated to computer people (er, headhunters).

Of course, there is always Tom Gilb for inspection metrics.

As our first product comes closer to First Customer Shipment I can
begin to help you with TIVOLI Systems' metrics/measurements and
QA program, which I set up based upon the needs of an entrepreneurial,
ROI-oriented startup company.  (I can't disclose until after the
product ships, and even then I want to write a paper for SOMEBODY
to get some credit!! :-)



_______________________________________________________________________
Alan R. Weiss                           TIVOLI Systems, Inc.
E-mail: alan@tivoli.com                 6034 West Courtyard Drive,
E-mail: alan@whitney.tivoli.com	        Suite 210
Voice : (512) 794-9070                  Austin, Texas USA  78730
Fax   : (512) 794-0623
_______________________________________________________________________