Newsgroups: comp.sys.mac.apps
Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!wuarchive!uunet!stan!kucharsk
From: kucharsk@solbourne.com (William Kucharski)
Subject: Re: Warning:  Quark XPress OBNOXIOUS install proc
Message-ID: <1991Jun5.224929.18426@solbourne.com>
Organization: Solbourne Computer, Inc., Longmont, CO
References: <1991Jun5.175605.12136@macc.wisc.edu>
Date: Wed, 5 Jun 1991 22:49:29 GMT

In article <1991Jun5.175605.12136@macc.wisc.edu> keir@vms.macc.wisc.edu (Rick Keir, MACC) writes:
 >Yep:  Time to fill out marketing information AGAIN.  Get further.
 >Have it choke & die on the 2nd disk;  a copied verson of "Program 
 >Disk 2" with what appears to be the correct data file on it.  No,
 >can't read it.  What gives?  The disk is ok;  perhaps the name
 >is slightly different or something.  The contents are identical.

It's probably some type of key disk scheme.  At least Quark's a lot better
about it now than they were when XPress 2.0 came out; back then you had to
insert a key disk to start Quark until they received your registration and
then mailed you back an unprotected copy; ick.

 >At this point, I don't know what else might go wrong.
 >I have better things to do than screw around installing a program
 >written by a company with an attitude problem.  I don't install
 >using original disks;  I don't insert writeable masters unless
 >forced to at virtual gunpoint.  I don't do marketing surveys
 >for free.  I *DO* demonstrate software & recommend it to members
 >of the University community;  I will be recommending a great
 >many copies of PageMaker to people.  

One, and only one disk in the series needs to be writable.  Use the damn
masters to do the install - who cares?  If the disks get trashed, then flame
Quark.

Personally, I just followed the instructions with the disks and did what they
said.  Other than running into Gatekeeper (had to go back and shut it off)
the entire install went rather smoothly.

As far as demonstrating lots of PageMaker: great.  Call Aldus Technical Support
sometime.  See if you get a better response than you do from Quark.  Good luck.
Call, spend a few hours on hold.  See if you even get to someone who can tell
you that everyone that could help is in a meeting.

Granted, Quark's customer support sucks.  So does Aldus'.  Too bad Adobe
doesn't make a page layout program - now THERE'S a company with some great
technical support...
-- 
| William Kucharski, Solbourne Computer, Inc.     | Opinions expressed above
| Internet:   kucharsk@Solbourne.COM	          | are MINE alone, not those
| uucp:	...!{boulder,sun,uunet}!stan!kucharsk     | of Solbourne...
| Snail Mail: 1900 Pike Road, Longmont, CO  80501 | "It's Night 9 With D2 Dave!"