Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uwm.edu!lll-winken!aunro!alberta!herald.usask.ca!ccu.umanitoba.ca!guelzow From: guelzow@ccu.umanitoba.ca (Andreas J. Guelzow) Newsgroups: comp.sys.mac.apps Subject: Re: Quark XPress ... obnoxious (NOT!) Message-ID: <1991Jun6.002211.1927@ccu.umanitoba.ca> Date: 6 Jun 91 00:22:11 GMT References: <13188@aggie.ucdavis.edu> Organization: University of Manitoba, Winnipeg, Canada Lines: 49 In article <13188@aggie.ucdavis.edu> ez002644@castor.ucdavis.edu (Eric W. Douglas) writes: > >[lot's o' stuff about a rough install deleted...] > >First, let me say that I use Quark, installed many different >versions, and still use it, without any problems. Second, I've >used PageMaker... XPress licks it no problem. Much more versatility >in Quark Xpress. > > >>forced to at virtual gunpoint. I don't do marketing surveys >>for free. I *DO* demonstrate software & recommend it to members >>of the University community; I will be recommending a great >>many copies of PageMaker to people. > >Hey, you can't blame a company for trying to protect its software >from being violated and run on more than one machine... I personally >don't like this, but hey, if I was in their shoes, I'd want to >get paid for what was rightfully mine. I tend to think that Quark >has done a fairly efficient job of copy protecting their software, >without making it too difficult to use. I can hardly see what a multiple screen marketing survey has to do with protecting one's software. It should be no more useful than asking for the name and company. > >>I do not need to deal with a second string company with an >>attitude problem towards its customers. (By the way, I called >>their tech support number to inquire about my problems, and was >>told that everyone who could help was "in a meeting." STRIKE >>THREE, Quark!) > >If you're that upset, write a letter to the Customer Relations >department at Quark. Hell, you might get a technician showing >up on your doorstep with a complementary 10 pack of XPress, willing >to install them for you. (Well, so this is a little far fetched..) >My point is, before you go off half-cocked bad mouthing them on >the nets, maybe a little more effort on your part is in order. >Call me crazy, but I guess it is *possible* that everyone in tech >support *was* in a meeting. While it is of course possible that everyone in tech support was in a meeting that doesn't change the fact that this wouldn't be the case in a company dedicated to helping its customers. -- Andreas J. Guelzow Department of Mathematics & Astronomy University of Manitoba