Path: utzoo!utgpu!cunews!bnrgate!brchh104!brchs1!bnr.ca!rice.edu!sun-spots-request
From: hermann@casbah.acns.nwu.edu (Hermann Riecke)
Newsgroups: comp.sys.sun
Subject: Sun maintenance yes/no??
Keywords: No Digest Subjects in Unmoderated Mode
Message-ID: <3691@brchh104.bnr.ca>
Date: 5 Jun 91 14:17:00 GMT
Sender: news@brchh104.bnr.ca
Organization: Sunspots, Pseudo-Unmoderated
Lines: 17
Approved: sun-spots@rice.edu
X-Original-Date:    Sat, 1 Jun 1991 17:01:12 GMT

I have a one-year old SS-1 (color monitor) and wonder whether it is really 
worth to have a hardware maintenance contract with SUN. Three questions:
what are typical hardware problems?
how much does such a typical problem cost to be fixed by SUN?
how long does it usually take for SUN to fix such a problem if one does
not have a maintenance contract?

If anybody has experience regarding these questions, I would very much
appreciate if they could tell me about it. After all, the maintenance costs
amount to a 386/33MHz after only three years. 


Hermann Riecke
Appl. Math. 
Northwestern U.
HERMANN@CHILLY.ESAM.NWU.EDU