Xref: utzoo alt.comp.acad-freedom.talk:96 comp.admin.policy:352 Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!wuarchive!uunet!europa.asd.contel.com!gatech!prism!mailer.cc.fsu.edu!fsu1.cc.fsu.edu!otto From: otto@fsu1.cc.fsu.edu (John Otto) Newsgroups: alt.comp.acad-freedom.talk,comp.admin.policy Subject: Re: Ohio State University CIS Policies Message-ID: <1991Jun8.032922.11001@mailer.cc.fsu.edu> Date: 8 Jun 91 03:35:53 GMT References: <1991Jun4.160947.7193@eng.umd.edu> <1991Jun5.143833.21547@eng.umd.edu> Sender: news@mailer.cc.fsu.edu (Usenet News File Owner) Reply-To: otto@fsu1.cc.fsu.edu Organization: Florida State University Lines: 29 News-Software: VAX/VMS VNEWS 1.3-4 Nntp-Posting-Host: fsu1.cc.fsu.edu In article <1991Jun5.143833.21547@eng.umd.edu>, russotto@eng.umd.edu (Matthew T. Russotto) writes... >In article sbrack@bluemoon.uucp (Steven S. Brack) writes: >> When I was locked out of my class account early this quarter, >> I made 15 phone calls to 10 different people, not counting >> being transferred all over campus. >> Apparently the policy of our system administration is to keep >> students from solving problems on the local admin level. My >> account priveleges were restored after I met with the chair >> of the department that owned, but did not manage, the system in >> question. My telephony took me all the way from my professor >> to the local system manager to the director of Academic Computing >> Services, then to the Dean of the Engineering College. I finally >> called our University Ombudsperson, who helped me determine who >> I should have been talking to, as none of the people I talked to >> directed me to the right place. >Absolutely. This is apparentely quite common-- every problem I've had with >this University, in various departments, has resulted in this sort of >runaround. Seems to be standard operating procedure-- which is why a formal, >known, due process is needed. The university has a process that staff and >faculty can use against students-- why shouldn't students have a process >to use against staff and faculty? As lead hot-line person I usually try to short out the run-around by taking the person's statement, name and means of contact and running down the appropriate person to set things right. It hasn't outright failed, yet, but it occasionally gets co-workers ticked off at me.