Path: utzoo!telecom-request Date: 5 Jun 91 23:38:42 GMT From: Bill Woodcock Newsgroups: comp.dcom.telecom Subject: Re: How do You Deal With Central Office Problems? Message-ID: Organization: University of California, Santa Cruz Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 430, Message 4 of 12 Lines: 27 Steve Forrette writes: > Does anyone have ideas as to how to get these > types of problems resolved? I've tried in vain on couple of occasions > to get Pacific Bell to fix wrong recordings or other minor CO trouble, > and Repair Service seems very uninterested. At first, they can't > understand the problem, and resort to "we just tested your line, and > didn't find anything wrong." Once I convince them that it's not "in > my line", they take the report, the ticket soon gets cleared, and the > problem is still there. I've all but given up. Your line is almost certainly served out of one of the two switches at 2116 Bancroft. There's an NT DMS100 and an AT&T 1AESS there, and between the two of them, they serve almost all of Berkeley and north Oakland. The phone numbers there are as follows: (reasonably) Techie folks: +1 415 540 1129 Management folks: +1 415 644 7953 Or at least those were the numbers last fall, when I last enjoyed the inestimable pleasure of business dealings with Pac*Bell. bill.woodcock.iv..woody@ucscb.ucsc.edu 2355.virginia.st..berkeley.ca.94709.1315