Path: utzoo!telecom-request Date: 5 Jun 91 16:47:58 GMT From: "Terry Kennedy, Operations Mgr" Newsgroups: comp.dcom.telecom Subject: Re: How do You Deal With Central Office Problems? Message-ID: Organization: St. Peter's College, US Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 433, Message 6 of 13 Lines: 38 In article , forrette@cory.berkeley.edu (Steve Forrette) writes: > Does anyone have ideas as to how to get these types of problems > resolved? I've tried in vain on a couple of occasions to get Pacific > Bell to fix wrong recordings or other minor CO trouble, and Repair > Service seems very uninterested. At first, they can't understand the > problem, and resort to "we just tested your line, and didn't find > anything wrong." Once I convince them that it's not "in my line", > they take the report, the ticket soon gets cleared, and the problem is > still there. I've all but given up. For over a year (from the day the exchange was activated), the 201-915 1A ESS had garbled messages. For example, dialing an invalid number would give a very noisy recording: "Your call cannot be comas in the system." At first, I thought this was due to a Centrex configuration - the "not in the system" message was used for unassigned extensions. However, I tried it from a 915 coin station, and had the same problem. Repeated calls to repair failed to clear it. Finally, I called the person in charge of configuration on the switch and __he__ couldn't get it fixed. Finally he had them change something in the switch hardware and we now have clean (and LOUD!) messages that make sense. The unassigned extension message is now "We're sorry, your call can not be completed as dialed. Please check the number or ask your attendant to help you." I suppose they are reluctant to fix it because there's no revenue loss in a bad recording. Still, you'd think they'd pay some attention to it. Terry Kennedy Operations Manager, Academic Computing terry@spcvxa.bitnet St. Peter's College, US terry@spcvxa.spc.edu (201) 915-9381