Path: utzoo!telecom-request Date: Fri, 7 Jun 1991 11:41:08 GMT From: Floyd Davidson Newsgroups: comp.dcom.telecom Subject: Re: Wrong Recordings Message-ID: Organization: University of Alaska Institute of Marine Science Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 438, Message 9 of 9 Lines: 37 In article HOEQUIST@bnr.ca (Charles Hoequist) writes: > Steve Forrette, in reference to his and Tim Irvin's difficulty with > inappropriate automatic-intercept recordings from Pac Bell, asks what, > if anything, can be done to correct this. Well, as always, 'it depends > ...', in this case on where the problem lies and how Pac Bell stores > its recordings. > If this is in fact a software problem (the switch is programmed to > play the "line is being checked" message at the wrong time), the > correction will wait until subscriber irritation forces Pac Bell to > have a patch made. The software that selects intercept recordings would certainly be different with every switch. But one would hope that most if not all the larger switches do it the way the ones programmed by BNR do it! It is table driven on the DMS-100/200 and Super Node switches so that telco personnel can select routing to intercepts in just about any way they choose. The number of different intercepts may be restricted however, due to not enough equipment assigned and equipped for recorded announcements. In that case it may well take an earthquake to get anyone to upgrade the switch to allow reasonable intercepts. DMS-10's may do it differently, I don't know. There are lots of smaller switches (Redcom and Harris for instance) that do burn everything into a PROM, and it becomes a political nightmare trying to get one changed. All of it comes down the the equipment can do it, if only the people realize it and are willing to pay for it. Floyd L. Davidson | Alascom, Inc. pays me, |UA Fairbanks Institute of Marine floyd@ims.alaska.edu| but not for opinions. |Science suffers me as a guest.