Path: utzoo!telecom-request Date: Sun, 9 Jun 91 23:23 PDT From: John Higdon Newsgroups: comp.dcom.telecom Subject: Re: Clicks on Line After Hangup Reply-To: John Higdon Message-ID: Organization: Green Hills and Cows Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 445, Message 3 of 12 Lines: 25 Ken Levitt writes: > I called New England Telephone and was told that the clicking is > normal and that there is nothing they can do about this. Is this > true? Should I give up and do my best to work around the problem, or > is there something I can do to get them to get rid of the clicking? If this is a 1/1AESS you are stuck with the clicking. However, I use a technique with my Watson that eliminates this. My script requires a person to enter a DTMF digit to leave a message. This means that when a person hangs up after realizing he has reached a wrong number, etc., the Watson is not left in a recording mode. Also, for those callers who actually intend to leave a message, I ask them to "press any key" when they are through. This terminates the recording and causes the script to move on. In my case, this is not a real problem. The moment a caller hangs up, the KX-T1232 sees the CPC and immediately sends reorder to the Watson. Within about two or three cycles of reorder, the Watson hangs up. John Higdon | P. O. Box 7648 | +1 408 723 1395 john@zygot.ati.com | San Jose, CA 95150 | M o o !