Xref: utzoo comp.os.msdos.programmer:5518 comp.lang.c++:13924
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From: sorrow@oak.circa.ufl.edu
Newsgroups: comp.os.msdos.programmer,comp.lang.c++
Subject: RE: Problems with TC++ tech support
Message-ID: <00949BB5.C436F920@MAPLE.CIRCA.UFL.EDU>
Date: 6 Jun 91 22:35:53 GMT
References: <1991Jun5.125406.5713@world.std.com>,<6JUN91.13282690@uc780.umd.edu>
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In article <6JUN91.13282690@uc780.umd.edu>, coates@uc780.umd.edu writes:
>I made a call to Borlnad Tech support about BC++ bombing when in the IDE and using a mouse. They took 15 minutes to answer and I was on long distance from the
>East coast. The tech said he would call 2 days later to check back after
>I did some experimenting, no such luck.

I will have to speak up here and defend Borland tech support (sort of).  With
the experiences that I have had, I can say that they are adequate.  My first
call (to get bc20p1.zip) I was rudely dismissed by a jerk who wouldn't let me
get it without a serial number (I was at home and my stuff is at work), and he
couldn't even let me have it with my name (it's not like I haven't bought 500
bucks of software from them or anything).

I called back immediately, got a new person, and she let sent it out the very
next day.

The next time I called, I was having the mouse bomb my IDE with BCX.  The guy I
spoke to was highly knowledgable and helped out a lot.

The next time I called, I asked a question about heapcheck(), and this guy put
me on hold 20 minutes then told me he didn't know.

So, 50% of the time they've been good.  The way I see it, if you have a
problem, just remember the person's name and call right back.

Brian
/*
Brian Hook -- MS-DOS Programmer for Contract
-----------------------------------------------------------------
"I was in the kitchen, Seamus, that's my dog, was outside....and buried
ALIVE....fritter and waste...but this one goes to 11!....anymore of that
plutonium nyborg?....SNOW TIME!....This is home...this is Mean Street..
*/