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From: gary@neptune.ctc.contel.com (Gary Bisaga  x4219)
Newsgroups: comp.os.msdos.programmer,comp.lang.c++
Subject: RE: Problems with TC++ tech support
Message-ID: <1991Jun7.154434@neptune.ctc.contel.com>
Date: 7 Jun 91 19:44:34 GMT
References: <1991Jun5.125406.5713@world.std.com>,<6JUN91.13282690@uc780.umd.edu> <00949BB5.C436F920@MAPLE.CIRCA.UFL.EDU>
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In article <00949BB5.C436F920@MAPLE.CIRCA.UFL.EDU>, sorrow@oak.circa.ufl.edu writes:
> In article <6JUN91.13282690@uc780.umd.edu>, coates@uc780.umd.edu writes:
> >I made a call to Borlnad Tech support about BC++ bombing when in the IDE and using a mouse. They took 15 minutes to answer and I was on long distance from the
> >East coast. The tech said he would call 2 days later to check back after
> >I did some experimenting, no such luck.
> 
> I will have to speak up here and defend Borland tech support (sort of).  With
> the experiences that I have had, I can say that they are adequate.  My first
> call (to get bc20p1.zip) I was rudely dismissed by a jerk who wouldn't let me
> get it without a serial number (I was at home and my stuff is at work), and he
> couldn't even let me have it with my name (it's not like I haven't bought 500
> bucks of software from them or anything).
Unfortunately, I don't think that is an unusual response.  I have talked to several
companies "support" people who flatly refused to let me do anything until I gave
them that precious serial number.