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From: manes@vger.nsu.edu ((Mark D. Manes), Norfolk State University)
Newsgroups: comp.sys.amiga.misc
Subject: Re: re: WANTED: Workbench 2.03
Message-ID: <1060.284f4f0d@vger.nsu.edu>
Date: 7 Jun 91 13:17:01 GMT
References: <1991Jun4.222409.26716@cbnewsj.att.com>
Distribution: na
Lines: 126

In article <1991Jun4.222409.26716@cbnewsj.att.com>, vrr@cbnewsj.att.com (veenu.r.rashid) writes:
>> 
>> [A carbon copy of this has been sent to the postmaster at your site.]
>> 
>> >WANTED:
>> >
>> >       a copy of Workbench 2.03 disks
>> >
>> >I will pay for disks and shipping.  Please send email or call (908) 219-5935.
>> >
>> >The above message will be reposted until I receive a positive response.
>> >It is made necessary by the unwillingness of our local dealer to upgrade
>> >past Workbench 36.10.  He will not even acknowledge the existence of any
>> >upgrade. 
>> >
>> >Thanks very much,
>> >Veenu
>> >
>> >vrr@cbnewsj.att.com
> 
> :-^ my original message
> 
>> 
>> I urge you _not_ to repost your request until you receive a positive reply.
>> Doing so is not only rude, but a violation of netiquette.  You risk losing
>> your USENET access, especially since your request is for something that
>> may be deemed illegal (regardless of the circumstances).  The Workbench
>> release disks can only be legally obtained directly from Commodore or an
>> authorized dealer.
>> 

First off Greg.  I applaud you, and you are very right.  I also appreciate
you trying to take care of this via email, but since this jerk has decided
to try to 'hang you' in public, I have decided to come to your defense.

> 
> Greg:  please *read* my message again.  I have requested a copy of a free
> product.  It is well known that CBM dealers and employees frequently read
> this net.  I would assume if it were legally obtainable from them and only
> them, they would contact me on reading the posted message.

You requested a copy of a free 'copyrighted' product that can NOT be 
distributed electronically.  This is the license agreement you agreed to
when you first started using the Amiga system software.  Anyone that 
sends you the disks electronically (including Commodore) would be in
violation of that license.  I doubt very seriously that the engineers
that read the net would take it upon themselves to get the license 
'changed' for this particular case.  

Your problem is with your dealer, and from the sound of it, I imagine
you are a big pain in the ass to your dealer.  That is just a guess on
my part however.  I suspect if you were my customer (did you even buy
your Amiga from your dealer??) I would never find a upgrade for you.
Perhaps you should try to act like something other than a whining 
child.

> 
> I have called, in order, Commodore, the Amiga hotline and CATS.  The only
> information I have received is to wait for the dealer to obtain a copy.
> My dealer refuses to acknowledge the existence of an upgrade or to
> contact Commodore to get a copy.  This is after weeks of trying to inform
> him that there is an upgrade available.  So what should I do?  Commodore?
> Anyone?
> 

All of which is WRONG.  

You, after not getting a positive response from your dealer, should call
Commodore's Customer Satisfaction Department.  That is the department 
that deals with problems like yours.  CATS is for developers support,
PLEASE do not bother them with trivial matters like this.

>> Commodore is working hard to keep their dealers in line.  By contacting
>> them about this problem you help both of you.
>> 
> 
> This is a publicly accepted way to try and contact the relevant people and
> to get some information from them.  Also, I would like a copy of the disks.
> If this is unobtainable from anyone but Commodore, I would appreciate a
> copy from Commodore.

This is NOT a publicly accepted way to contact Commodore.  The people that
read usenet from Commodore are not here for "official support", they are
here on their time to be helpful.  There is a difference.  
 
Not only that, they are here to answer technical questions not handling
customer problems with the US Sales company.

> 
> Is greg@pfloyd connected with Commodore?  As an employee?  Hmm?
> 

I am not a Commodore employee either, but it does not take having a job
from Commodore to know that you have acted like an ass.

There is a right way to deal with these problems:

First off... make friends with your dealer!  
Secondly, if your dealer really doesn't have the upgrade.. show a bit
    of patience...
Thirdly... If that fails to solve the problem, call Commodore's 
    Customer satisfaction department
and finally... do NOT ask for copyrighted material to be copied and
    and sent to you.


> Thanks very much,
> Veenu
> 
> vrr@cbnewsj.att.com
> 
> ----
> Disclaimer:  My statements are do not reflect the policy of AT&T and
> have no connection with AT&T.  They reflect my views and only my views
> on the above topic.  AT&T claims no responsibility for my views.

If I were AT&T, I would make you disclaim every word.. :-)

 -mark=
     
 +--------+   ==================================================          
 | \/     |   Mark D. Manes   "The Most lopsided deal since ..."
 | /\  \/ |   manes@vger.nsu.edu                                        
 |     /  |   (804) 683-2532    "Make up your own mind! - AMIGA"
 +--------+   ==================================================
 "I protest Captain!  I am not a merry man!" - Lt. Worf