Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!sdd.hp.com!hp-pcd!hpcvlx!tay
From: tay@hpcvlx.cv.hp.com (Mike Taylor)
Newsgroups: comp.sys.hp
Subject: Re: Softbench and VUE
Message-ID: <101950227@hpcvlx.cv.hp.com>
Date: 7 Jun 91 22:36:47 GMT
References: <676128258.15782@minster.york.ac.uk>
Organization: Hewlett-Packard Co., Corvallis, OR, USA
Lines: 23

> Any pearls of wisdom on this problem would be greatly appreciated
> as the wheels of HP officialdom grind extremely slowly and
> inefficiently in the UK.

I'm curious, is it the U.K. Response Center that is grinding extremely 
slowly and inefficiently?  That is the organization you should be 
contacting for problems like this, if you have a ResponseLine support
contract.

I realize the budget constraints at a University are often constricting,
but it may be very worth investigating if you do not have such a 
contract.


Pax,

Mike Taylor
Current Products Engineering & Online
Interface Technology Operation

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    "I get stranger things than you free with my breakfast cereal!" 
                                                   - Zaphod Beeblebrox