Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!wuarchive!udel!minnie.me.udel.edu!johnston
From: johnston@minnie.me.udel.edu
Newsgroups: comp.sys.mac.hypercard
Subject: Re: HyperCard 2.1 Q&A from Claris
Message-ID: <55661@nigel.ee.udel.edu>
Date: 6 Jun 91 20:19:05 GMT
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In article <1991Jun6.183711.19354@rodan.acs.syr.edu>, rsholmes@rodan.acs.syr.edu (Rich Holmes) writes...
>In article <53684@apple.Apple.COM> jkc@apple.com (John Kevin Calhoun) writes:
>>Q:  How do people who bought HyperCard 2.0 from Claris get version 2.1?
>>A:  Registered users can receive a free update to 2.1 by contacting Claris
>>Customer Relations at 408-727-8227.  
> 
>You gotta be kidding.  Does Claris really want every 2.0 owner who wants 2.1 to
>call them up?  No wonder their phone has been busy all day.
>I sent in a registration card.  Why don't they just send me a copy?

I have sent in a registration card AND I've called Claris several times.
The exasperating thing is that I still haven't gotten an answer as to 
when 2.1 will ship ( ... soon ... ) and it is not clear whether my 
calls were necessary.  When I pleaded that all I needed was a copy of
the binary to test some stackware that I want to release NOW, I was 
referred to yet another phone number which turned out to be an automatic
message service ... when I call Claris again to ask what code to 
enter at the automatic message line, the next representative has
no idea what the previous one was talking about ...

The people I talked to were all friendly, and all just doing their
jobs, but this is exasperating.  Our university computing center is 
not even selling the 7.0 PUK.  There wasn't any demand, I guess.
They decided that it would be better to download it and make it 
available for walk-ins with blank disks.

I understand that it helps the HyperCard development budget if people
buy HyperCard.  Fine.  I bought HyperCard 1.0 (didn't have to, but I
wanted a "real copy").  I bought HyperCard 2.0v2 as well.  Sorry, but 
I just don't want to buy System 7.0 for the Apple user manuals.  I'm
spending the money on "Inside Mac" instead.

If anybody wants to send me a copy of HC 2.1, I'll send you the first
copy of my stackware when it passes testing.  My Claris registration
number (dutifully read off each time I called Claris) is 0000664375.
I will forget your e-mail address immediately!

Flame 'til your heart's content, but I can't believe that Claris is 
going to make one extra nickel by limiting distribution.  

-- Bill (johnston@minnie.me.udel.edu)