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From: kls30@duts.ccc.amdahl.com (Kent L Shephard)
Newsgroups: comp.sys.next
Subject: NeXT support
Summary: If you bought a B'land cube or anything from B'land you are hosed
Message-ID: <44dq02OD089P01@JUTS.ccc.amdahl.com>
Date: 7 Jun 91 16:41:01 GMT
Sender: netnews@ccc.amdahl.com
Reply-To: kls30@DUTS.ccc.amdahl.com (Kent L. Shephard)
Distribution: na
Organization: Amdahl Corporation, Sunnyvale CA
Lines: 20

I was told today by NeXT Inc. that will only support people that bought
machines through a program called NeXTedge.  The service is $2500 per
year.  This is the only way you can get tech support unless some kind
sole at one of their retail outlets wants to help you.

NeXT Inc.  so far I've been happy with you product and service.  This
is an unacceptable and expensive alternative (no alternative) to people
that went out on a limb and bought your machine in the first place.
People that bought from B'land through no fault of their own have been
cut off from tech support channels.  If you want people to buy the
machine $2500 for tech support is not an option.  The campus rep. is not
always an option, because to have a question answered a week after you ask
is probably too long.

            Kent - A happy NeXT user until I need technical support.
--
/*  -The opinions expressed are my own, not my employers.    */
/*      For I can only express my own opinions.              */
/*                                                           */
/*   Kent L. Shephard  : email - kls30@DUTS.ccc.amdahl.com   */