Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!cis.ohio-state.edu!ucbvax!hplabs!hpfcso!pgt From: pgt@hpfcso.FC.HP.COM (Paul Tobin) Newsgroups: comp.windows.ms Subject: Re: MS Windows Toll-Free Support Number Message-ID: <7450010@hpfcso.FC.HP.COM> Date: 5 Jun 91 15:00:37 GMT References: Organization: Hewlett-Packard, Fort Collins, CO, USA Lines: 28 * >PS: Anyone ever get a person in less than 45 minutes for Windows support? * Yes. I generally get a person within 5-7 minutes. I got a speaker phone * to wait on hold without neck cramps, and ended up barely needing to use it. Ditto - I called them at the opening bell this morning (7 am Colorado time), and got a person in under a minute. He was quite competent, very polite, and tried very hard to help me despite the fact that QEMM is most likely causing my problem. For help like that, I don't mind paying a litle for the call (calling early also makes it cheaper). I *do* wish the User's Guide had a little more in the way of solving runtime problems, though. * I just get tired of people jumping on the bandwagon and bashing companies * who are trying to make our lives easier. I'm certain Microsoft and other * companies would love constructive criticism on how to improve their support, * but let's be a little understanding. Have YOU ever tried to support users ? Well put, Kelly. Supporting software users is incredibly difficult, especially given the range of experience in the DOS community. I've found that tech support people really open up when they don't have to explain what "Let's take a look at your config.sys" means :-), and they go beserk with joy when you recognize (and understand) what a "Page Frame" is. Dealing with the public is *always* a chore - and Microsoft pleasantly surprised me today. I hope Quarterdeck does the same! Paul Tobin pgt@hpfcla.fc.hp.com