Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!wuarchive!usc!orion.oac.uci.edu!beckman.com!dsroberts From: dsroberts@beckman.com Newsgroups: comp.dcom.sys.cisco Subject: cisco service not that good after all Message-ID: <1991Jun13.111217.384@beckman.com> Date: 13 Jun 91 18:12:17 GMT References: <1991Jun12.152451.348@biivax.dp.beckman.com> Organization: Beckman Instruments Lines: 38 Flame on (steam and smoke) I forgot how to tftp my router config file to the router (you know, config?). So I looked in the manual, and couldn't figure it out from there (no surprise with those cisco manuals, eh?). So I called cisco with what I thought was a real simple question. Then I got connected to Karen at cisco. She asked me for my serial number. I don't know it. She told me it is on the back of the router. So, like I sit close to the router, right? I told her my name and company and asked her to look it up. She said she doesn't have that capability! This from a technology company! I told her what I needed then made a snide remark about the router company that "claims" to desire to provide the best service in the business can't even figure out my serial or answer a stupid question! I told her I've only had the router since November, so I'm still under warranty. So then she starts to get rather snotty with me. Tell me, is this any way for a company that wants to provide excellent service to act? Mind you, mine was, indeed, a stupid question on how to do a simple thing. I told her I was still under warranty, but that didn't matter. She told me she can't know that is true. Give me a break! Flame off Well, I feel better, anyway... Alright, so maybe the snide remark was uncalled for, but I was getting a bit steamed that a technology company can't even look up a customer by customer name! -- --------------------------------------------------------------------------- Don Roberts Internet: don@beckman.com Beckman Instruments, Inc. Yellnet: 714/961-3029 2500 Harbor Bl. Mailstop X-12 FAX: 714/961-3351 Fullerton, CA 92634 Disclaimer: Always ---------------------------------------------------------------------------