Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!cis.ohio-state.edu!sei.cmu.edu!tgp
From: tgp@sei.cmu.edu (Tod Pike)
Newsgroups: comp.dcom.sys.cisco
Subject: Re: cisco service not that good after all
Message-ID: <27029@ib.sei.cmu.edu>
Date: 14 Jun 91 13:54:12 GMT
References: <1991Jun12.152451.348@biivax.dp.beckman.com> <1991Jun13.111217.384@beckman.com>
Distribution: na
Organization: Software Engineering Institute, Pittsburgh, PA
Lines: 19


  Well, now that I know your name and the company you work for (Donald
Roberts at Beckman Instruments), what is there to prevent me from calling
up Cisco and telling them that I am you?  I'll tell you what - I don't have
your serial number!  Cisco (and many other companies) require your serial
number to insure that they are indeed talking to the person who owns the
equipment under license.  While this does not excuse rude behavior to a
customer, I think the requirement of a serial number is quite acceptable.
How hard is it to put the serial number on a piece of paper, or in a file
on your system?  You should probably do this anyway, in case the equipment
goes "missing" some day.

			Tod Pike

-- 
Internet: tgp@sei.cmu.edu
Mail:     Carnegie Mellon University
	  Software Engineering Institute
	  Pittsburgh, PA. 15213-3980