Path: utzoo!telecom-request Date: Tue, 11 Jun 91 08:57:56 -0400 From: clements@bbn.com Newsgroups: comp.dcom.telecom Subject: Re: Mass DPU Agrees Second Unlisted Line is No Charge Message-ID: Organization: TELECOM Digest Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 451, Message 3 of 11 Lines: 24 In telecom11.431.6 John Levine writes: > [...about having trouble getting a second line unlisted for free > from New England Telephone...] > Knowing NET, they won't tell anyone else. If you are a Massachusetts > phone customer and have been charged for an unlisted second line or > Ringmate number, you are presumably entitled to get your money back. I just went through the process of moving (for the first time in 20 years!) and I had no trouble at all with this. The customer service rep knew all about it. As long as one line is listed, any more in the same name and at the same location may be unlisted for free. The magic phrase is "Special Non-Listed". It's amazing how many problems can be resolved by knowing the right magic words. Sort of like an adventure game. Fortunately, in this case NET knew about it without my having the magic phrase, but it might help anyone else in the same situation. Bob Clements, K1BC, clements@bbn.com