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From: randall@Virginia.EDU (Randall Atkinson)
Newsgroups: comp.os.msdos.programmer,comp.lang.c++
Subject: Re: TC++ tech support
Message-ID: <1991Jun12.173500.15011@murdoch.acc.Virginia.EDU>
Date: 12 Jun 91 17:35:00 GMT
References: <1991Jun5.125406.5713@world.std.com> <1991Jun12.130713.9438@athena.mit.edu>
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  I think that Borland does a good job with Tech Support via
telephone.  They respond a lot better/faster if one has the problem
somewhat pinned down and a way to reproduce it identified (as would
any Tech Support).  In several cases, they have sent me patches via US
Mail because I am not a Compuserve subscriber.  They do a good but not
perfect job at it (support via Internet e-mail would be a big step
towards perfect) and are better than many of their competitors.