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From: jp@tygra.Michigan.COM (John Palmer)
Newsgroups: comp.mail.uucp
Subject: Re: UUNET Problems
Message-ID: <1991Jun14.233558.18610@tygra.Michigan.COM>
Date: 14 Jun 91 23:35:58 GMT
References: <1991Jun13.104039.2572@tygra.Michigan.COM> <1991Jun14.121801.27595@oar.net>
Organization: CAT-TALK Conferencing Network, Detroit, MI
Lines: 58

In article <1991Jun14.121801.27595@oar.net> karl.kleinpaste@osc.edu writes:
"jp@tygra.Michigan.COM writes:
"
"Mr Palmer, you've elevated cluelessness to an art form.
"

Personal attacks are low class in a business-like group like this. Perhaps
you ought to save them for talk.bizarre.

"UUNET isn't in control of the CompuServe side of their connection to
"call them up and relay a small amount of information: "Hi, CompuServe,
"UUNET here.  We've got a customer experiencing poor throughput to us
"when connecting through your network."  Now, just what exactly is
"UUNET supposed to do beyond that point?  Argue with them?  Tell them
"to fix their network?  Act as a low-SNR relay between you and
"CompuServe about your modem settings, your local access dial number,
"your machine setup, etc ad nauseum?
"
 
There isn't anything wrong with my modem setup or machine. 

"No.  They told you what they know, which is that their end of things
"looks fine, and that CompuServe's is broken.  If you want CompuServe
"fixed (assuming it's broken; personally, your report is unconvincing),
"babble at CompuServe.
"
"It's not UUNET's problem, and UUNET is almost certainly utterly
"powerless to fix it.  The problem is yours and CompuServe's -- so
"_you_ take charge of the problem, and deal with CompuServe yourself.
"

Hey - I DON'T WRITE  CompuServe a check every month - I PAY UUNET! AND
A DAMN LOT OF MONEY   They provide a service in which they get you
a leased line and provide internet access. They act as the liason 
with the telco's and whom ever provides the inter-LATA leased line.
The customer need only call UUNET to get a problem resolved. Part of
the service is that the customer shouldn't have to deal with a 20 different
people at the BOC's and US Sprint/MCI/ATT, whatever. When I pay my 
monthly UUNET bill - thats part of what I'm paying for, even though
I'm only a dial-up customer. I expect and demand that kind of service.

Anyways - someone from UUNET says its probably due to the fact that 
their machine is overloaded, so that settles it.

"Sprinkling "personal responsibility"
"bits across the Usenet this week,
"--karl

Where - personal attacks outside of alt/talk is far from responsible.

John "I'm headin to Kentucky for the weekend - YEEHAAA" Palmer


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