Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!usc!rpi!zaphod.mps.ohio-state.edu!sample.eng.ohio-state.edu!purdue!haven.umd.edu!mimsy!mojo!eng.umd.edu!tgoose
From: tgoose@eng.umd.edu (Jason Garms)
Newsgroups: comp.sys.mac.apps
Subject: Re: Warning:  Quark XPress OBNOXIOUS install proc
Message-ID: <1991Jun12.012533.20175@eng.umd.edu>
Date: 12 Jun 91 01:25:33 GMT
References: <1991Jun5.175605.12136@macc.wisc.edu>
Sender: news@eng.umd.edu (C-News)
Reply-To: tgoose@eng.umd.edu (Jason Garms)
Organization: College of Engineering, Maryversity of Uniland, College Park
Lines: 44

In article <1991Jun5.175605.12136@macc.wisc.edu>, keir@vms.macc.wisc.edu (Rick Keir, MACC) writes:
[article which says is critical of Quark express deleted]

> 
> 				rick,
> 					still using PageMaker

I whole-heartedly agree.  When I worked for ComputerLand we received
a free demo copy so that we could use the program and get familiar with it.
(Supposedly so we could use it better.)  Well here's the story:

I designed a small newspaper (10 pages) in it which included many Adobe fonts,
imported Freehand EPS files (which also had encapulated fonts) and other goodies.
When I printed it, all of the fonts from the placed Freehand files were
substituted with courier.  I tried everything possible including trying different
versions of Finder, Printer Drivers, different adobe fonts, turning off suitcase,
etc.  Nothing worked.  I called Quark and gave them my serial number and told
them I was with ComputerLand.  They put me on hold for about 8 minutes while
they verified the serial number or something.  THis is a long distance call
which I was making from my house!  Pretty exensive.  Then another person got on
the phone and ran down a whole list of things to check.  This took another few
minutes and finally he assured me that my problem was using LaserWriter 6.0.
He claimed that I needed 6.0.1.  He was sure this was the problem.  Well I said
thanks and hung up.  FOr the sake of argument I tried it.  Still no luck.

I called them back and this time got a different tech person.  I told them that
I didn't want to speak to the one that I spoke to before.  This tech person had
me explain my situation and immediatly asked me to check the release I had.
He explained that I needed the update which fix problems printing fonts in
EPS files.  Why didn't the previous person know this?  It seemed pretty important
to me.

Later I called Quark about purchasing their package for use here at school.
They said they could offer a $200 discount for educational institutions.  I could
go to my local Quark dealer and get this discount.  This ment that I could
go to Egghead and buy Quark express at the educational discount of $595 or I
could pay their normal price of $570.  When I asked the Quark rep about this,
she wouldn't comment.  So I did the only reasonable thing.  Went and bought the
educational version of PageMaker for $199, even though I like Quark Express
better.

What a shame.
Jason Garms
tgoose@eng.umd.edu