Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!usc!apple!sands@apple.com
From: sands@apple.com (Michael Sands)
Newsgroups: comp.sys.mac.system
Subject: Re: Apple on the net (was Re: 32 bit roms)
Message-ID: <14040@goofy.Apple.COM>
Date: 12 Jun 91 21:14:21 GMT
References: <53349@apple.Apple.COM> <1991May29.011256.28849@news.media.mit.edu> <FRANCIS.91Jun6144251@daisy.uchicago.edu> <1991Jun7.053126.18439@news.media.mit.edu>
Sender: usenet@Apple.COM
Organization: Apple Computer, Inc
Lines: 20

Please do not assume that people at Apple do not read the news.  And please do 
not assume that we are not interested.

We get bugs from many sources.  Some who find bugs will take the time
to isolate them, describe exactly what they were doing, and give us
enough information to recreate them.  These bugs get attention.  

Some bugs have no description.  "I opened my application and it bombed.  Why?"
No mention of what system, computer, application, etc.

The posters here are usually smarter than the average bear.  I am responsible
for frame buffers and accelerators, among them the 8*24 GC card.  I am
usually busy trying to ship the products.  Ocasionally I will read the net
to see if anything has come up concerning products I should develop, am
developing, or have developed.  This is what I am doing now.  But I do
not have a lot of time and there are better mechanisms to get to me.  (Be
persistent with the dealer and get their help.  Write Apple if you do not
get satisfaction.  Call me...no...strike that...er...you have a point!)

Michael