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From: eps@toaster.SFSU.EDU (Eric P. Scott)
Newsgroups: comp.sys.next
Subject: Re: Noisy Hard Drives
Message-ID: <1707@toaster.SFSU.EDU>
Date: 12 Jun 91 04:25:21 GMT
References: <1991Jun11.195443.11592@athena.mit.edu>
Reply-To: eps@cs.SFSU.EDU (Eric P. Scott)
Organization: San Francisco State University
Lines: 23

In article <1991Jun11.195443.11592@athena.mit.edu>
	lastole@athena.mit.edu (Lars A Stole) writes:
>                                    In fact, in a posting not too
>long ago, I remember someone saying that they returned their
>machine to NeXT and had the drive replaced with the new quieter
>model at no charge.  I tried to do this, but my campus rep said
>that NeXT wouldn't replace the drive, and furthermore, that NeXT
>never had such a policy in the past!

We received a machine with one of the bad drives, and our
tech support people said "they're all like that, replacing
it won't change anything."  We told them we didn't believe
them.  So we sent the machine back, and our local support
person said he couldn't find anything wrong with it!  But
it was still as noisy as ever.  It turned out that he
actually couldn't hear the particular frequency the
drive was squealing at, even though we all could.  So we
sent the machine back with instructions to replace the
drive anyway.  Know what?  It came back QUIET.

All I can suggest is, "be persistent."

					-=EPS=-