Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uwm.edu!psuvax1!psuvm!uh2
From: UH2@psuvm.psu.edu (Lee Sailer)
Newsgroups: comp.sys.next
Subject: Re: NeXT support
Message-ID: <91164.103423UH2@psuvm.psu.edu>
Date: 13 Jun 91 14:34:23 GMT
References: <44dq02OD089P01@JUTS.ccc.amdahl.com>
Distribution: na
Organization: Penn State University
Lines: 19

>I was told today by NeXT Inc. that will only support people that bought
>machines through a program called NeXTedge.  The service is $2500 per
>year.  This is the only way you can get tech support unless some kind
>sole at one of their retail outlets wants to help you.

While I can easily appreciate your unhappiness with this approach, there
it one important point to make, I think...

Most people don't realize how *small* NeXT is.  Only a few hundred employees,
total, including everybody.  I think NeXT has fewer employees than Apple
and IBM might layoff in a day.

Do you want them answering the phone all day, or creating better systems?

I know it's hard, but you can get used to the one week it takes for your
sales rep to get the answer for you, I guess.  If you can't, you'll have
to go with some other vendor. (At least til NeXT changes their system)

lee