Path: utzoo!utgpu!news-server.csri.toronto.edu!bonnie.concordia.ca!uunet!math.fu-berlin.de!ira.uka.de!sun.rhrk.uni-kl.de!uklirb!shell
From: bcstec!ray@uunet.uu.net (Ray Allis)
Newsgroups: comp.ai.shells
Subject: Expert System Help Desk
Message-ID: <8068@uklirb.informatik.uni-kl.de>
Date: 18 Jun 91 00:39:44 GMT
Sender: shell@uklirb.informatik.uni-kl.de
Followup-To: poster
Organization: Boeing Computer Services, Seattle
Lines: 2
Approved: shell@dfki.uni-kl.de
Posted-Date: Wed Jun 19 07:57:11 GMT 1991

Is there a bibliography of work on the "help desk" function as implemented
by expert systems?