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From: brsmith@cs.umn.edu (Brian R. Smith)
Newsgroups: comp.human-factors
Subject: Re: Yucky ATM interfaces (WAS Re: Touchscreens)
Message-ID: <1991Jun20.162302.4311@cs.umn.edu>
Date: 20 Jun 91 16:23:02 GMT
References: <1991Jun17.062203.1381@sq.sq.com> <80373@eerie.acsu.Buffalo.EDU> <1991Jun19.233836.19040@ohmeda.com> <1991Jun20.042048.2749@Think.COM>
Organization: University of Minnesota, Minneapolis, CSci dept.
Lines: 19

In <1991Jun20.042048.2749@Think.COM> barmar@think.com (Barry Margolin) writes:
>	Yes, I want another transaction.

>	No, please return card and a receipt.

>	Yes, please return card and a receipt with account balances.

>What confuses me more about it is that the ATM used to preface the third
>option with "No", and they *changed* it at some point.  This implies that
>someone made a conscious decision that "Yes" is better than "No" for this
>choice, and it wasn't just an inadvertant error.

Probably because at SOME financial institutions (I.E. My old credit
onion) a "transaction" means a $0.75 charge.  Doesn't matter what
transaction.  You wouldn't want to imply that getting a balance was
not a transaction (I.E. free).
--
Brian
brsmith@cs.umn.edu