Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uunet!zaphod.mps.ohio-state.edu!unix.cis.pitt.edu!dsinc!bagate!cbmvax!peter From: peter@cbmvax.commodore.com (Peter Cherna) Newsgroups: comp.sys.amiga.programmer Subject: Re: Information on Amiga Technical Reference Seri Message-ID: <22548@cbmvax.commodore.com> Date: 18 Jun 91 19:07:12 GMT References: <3036@public.BTR.COM> <22455@cbmvax.commodore.com> <3096@public.BTR.COM> <22539@cbmvax.commodore.com> Reply-To: peter@cbmvax.commodore.com (Peter Cherna) Organization: Commodore-Amiga, Inc. West Chester, PA. Lines: 44 In article <22539@cbmvax.commodore.com> peter@cbmvax.commodore.com (Peter Cherna) writes: >In article <3096@public.BTR.COM> valentin@public.BTR.COM (Valentin Pepelea) writes: >>In article <22455@cbmvax.commodore.com> peter@cbmvax.commodore.com (Peter >>Cherna) writes: >>>Further, Commodore has a very dynamic and accessible support program. >>>Official developer support is affordable and easy to reach. >> >>If you can afford the $450/year fee, plus the long distance phone charges. >>Many of our contractors cannot afford this 'accesible' program. > >I believe you should look at the fee schedule again. It's considerably >less than that. In particular, Commodore offers the "Certified" level of support, which is only $75 per year. The $450 "Commercial" level of support allows making one contractor eligible for access to CATS. Commodore's main area of support is on Bix, and there are local dial-in points for Tymnet and so-on to minimize long-distance calls. Any active developer on Bix can tell you that the quality of information, response time, and resources that you can tap into is very good. (As usual, I'm referring to options offered by CBM USA. Support in other countries may vary). There are avenues of freer support from Commodore which are not official, eg. here on Usenet and in the open conferences on Bix. As well, developers can obtain support from non-CBM people as well, on BBS's, bix, Usenet, at user-groups, etc. Therefore there is a broad range of support available for a range of prices. There is also some rough correspondance between the need for support and the ability to afford it. We need not apologize that the "gold card" treatment costs more. Myself, I try to keep the level of support I can offer relatively high. And it's free to you. I think I've said my peace here. Instead, I'll spend my Usenet time answering technical questions instead. Peter -- Peter Cherna, Operating Systems Development Group, Commodore-Amiga, Inc. {uunet|rutgers}!cbmvax!peter peter@cbmvax.commodore.com My opinions do not necessarily represent the opinions of my employer. "Gosh, didn't he have anything positive to say at all?"