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From: thompson@PAN.SSEC.HONEYWELL.COM (John Thompson)
Newsgroups: comp.sys.apollo
Subject: re: DSEE 4.0 documentation
Message-ID: <9106181919.AA08291@pan.ssec.honeywell.com>
Date: 18 Jun 91 19:19:47 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: The Internet
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Well, it appears that we got shipped the wrong version of the DSEE manuals.
We have a weird shared-maintenance agreement with HP through an internal 
division, so I don't know where along the line we got the old manuals.  It
sounds like the ink may have been drying on the new books when they filled 
our order. 

I opened up a ticket w/ HP's hotline at roughly the same time (through our
internal support group), and everybody at HP ran around taking care of the
problem and keeping in synch with each other and in touch with me!!

I'd like to publicly thank Joe Daigle and Rick Conti at HP/Apollo.  They
were extremely helpful in tracing the problem and getting a solution in
the wings (the manuals haven't yet arrived, of course).  It's people like
them that make me think that maybe HP will survive.

Thanks again for all the help and info.

-- jt --
John Thompson
Honeywell, SSEC
Plymouth, MN  55441
thompson@pan.ssec.honeywell.com

Avoid the rush -- Procrastinate Now!